Josh Peacock

Gymdesk Library

Josh is a lifelong martial arts fanatic, taekwondo 4th dan, BJJ player, writer, and marketer. In addition to helping martial arts school owners market their gyms more effectively, he also holds an M.Ed. in teaching & learning and has a passion for improving martial arts instruction.

4 steps to complaint resolution in your gym or fitness business

Gyms

4 Step Process to Handle ANY Member Complaint in your Gym

Our hero today is Hank Ebeling, a long time gym owner and a service expert. In this episode, he reveals to us his 4 step process for dealing with any customer complaint. Communication can sometimes get heated between staff and members, and both you and your employees need to know how to manage that productively. […]

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