Contact us
How can we help?
Our primary support hours are 9am - 6pm EST, however we have staff monitoring 24 hours Monday through Friday, as well as teammates accessible on weekends.
Frequently Asked Questions
Gymdesk Payments is our built‑in processing solution, with simple, transparent pricing and no hidden fees. You can also connect leading payment providers like Stripe, Square, Authorize.net, and GoCardless if you prefer.
Their fees vary based on your location, business type, and payment methods (card, ACH, etc.). We don’t charge anything on top of the fees from Gymdesk Payments or any external payment processor you choose to use.
We support direct bank debits for member payments, depending on your location and payment processor.
Stripe and Authorize.net provide ACH and eChecks respectively to US customers. Stripe and Mollie provide SEPA bank debits to EU customers.
You can track attendance using a tablet at the front desk, or manually at the back office.
For each program you run in your gym, you can set up promotion criteria for each rank / belt, and then generate reporting on members' progress towards their promotion criteria. The system also generates notifications when members are ready to be tested for promotion.
All of our online features can work independently from the website we provide, and integrated on your existing website.
This includes the gym weekly schedule, lead capture forms, the member sign-up form and access to the member portal.
Any gym around the world can use our software! Credit-card processing might be limited to the countries supported by our payment partners, but you can still run payments manually and use all of our features without limitation.