Steve Theunissen

Gyms

How to Deliver Consistently Great Customer Service to Gym Members

Customer service is the lubricant that oils every facet of your gym business. Just as the machines on the gym floor won’t operate smoothly unless they’re well lubricated, your gym sales, retention rates, referral numbers and level of customer satisfaction will be consistently disappointing unless your team gets customer service right every day.  In this […]

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