Virtuagym Review: Key Features, Pros, Cons and Alternatives

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If you’re a gym owner, you know that managing a fitness business can be a challenging task. However, popular gym and client management software can simplify your life by providing tools to improve your day-to-day operations and increase customer satisfaction.

Virtuagym is a popular health and fitness software provider offering various fitness business solutions, including gym management software, member engagement tools, and custom-branded apps. 

These features allow fitness businesses to streamline operations, engage their members, and provide a more personalized experience.

To help you learn more, in this blog post, we will provide you with a detailed Virtuagym review, including its key features, pros and cons, and alternatives. 

We aim to help you decide whether it’s the right fitness platform for your needs. We will also share some alternatives, such as Gymdesk, that you can consider implementing into your business.

So, let’s dive in and explore everything Virtuagym offers!

Key Features of Virtuagym 

Virtuagym is software for health clubs and fitness businesses, providing advanced features to manage your gym more efficiently. Let’s look at the essential features Virtuagym offers.

Managing a HIIT or a fitness studio

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With Virtuagym, you can manage tasks, schedule assignments, and handle support requests, bookings, and inquiries, all within the same app.

Membership management

With Virtuagym, you can fully customize the membership process and automate up to 20 tasks, simplifying the process for staff and members. It saves you time and reduces the chances of errors.

Scheduling classes

Virtuagym offers a user-friendly booking system allowing members to reserve their class spots. At the same time, your staff can manage and monitor bookings, ensuring everything runs without issues. 

Payment processing

Its point-of-sale software allows you to set up automated billing and manage recurring payments. Virtuagym accepts payments from over ten providers and banks, allowing members to choose their preferred payment method. 

Coaching solutions

Virtuagym allows coaches to communicate directly with their clients, providing a more personalized experience. 

Coaches can answer client questions, monitor progress, and schedule personal training sessions through the software, improving the efficiency of the coaching process. 

Training schedule

Virtuagym provides real-time information on class occupancy, enabling you to make informed decisions about class scheduling and capacity. It gives you insight into revenue generated, allowing you to identify the most profitable activities and hours.

Nutrition coaching

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Virtuagym helps personal trainers monitor clients’ nutrition and caloric intake. It ensures clients stay on track with their weight goals and allows trainers to provide personalized nutritional advice based on individual needs.

Fitness coaching app

This software includes a custom workout planner allowing trainers to create personalized training plans for their clients and track their progress.

Growing a HIIT or fitness studio

Virtuagym provides a business growth panel with detailed analytics, showing your strengths and improvement areas.

Webshop creation

Virtuagym allows you to create an online store and generate additional revenue by selling merchandise and equipment.

Appointment scheduling

Its automated booking system allows clients to become members and book classes seamlessly, making it easier for them to join and become part of your fitness community.

Lead management

With this fitness gym software, you can coordinate your marketing and sales efforts, enabling you to track customer retention, prevent churn, and increase customer lifetime value.

Driving interactions with clients

Virtuagym strongly emphasizes building client relationships by fostering communities and enabling effective communication with your staff.

Online community

Virtuagym provides a platform for creating communities where members can connect and share their personal training experiences. 

They can also receive advice from their trainers, which fosters a closer bond with your brand, ensuring each paying customer stays loyal.

Challenges and leaderboards

Organizing mini-challenges and displaying leaderboards can create a sense of healthy competition among members. 

It can be a great way to keep members motivated and engaged while fostering community within your fitness studio.

Creating a questionnaire

Virtuagym enables you to collect feedback from your members, which can help you drive improvements for your fitness business. 

Additional features

Virtuagym offers some advanced features as part of its premium offering, allowing you to customize further and enhance your experience with the software. However, these features come with additional costs.

PRO+ content membership

PRO+ digital membership lets you expand your digital gym services, potentially increasing revenue. With this membership, Virtuagym takes over many marketing tasks, such as creating communities and running promotions.

Custom mobile app

With Virtuagym, you can create a fully customizable mobile app for your gym that includes all your brand elements.

Video platform

Virtuagym provides a specialized video platform that lets you record and share workout sessions with your members. They can access these videos via your customized mobile app or TV.

Since we explored all essential features, let’s discuss the advantages and disadvantages of Virtuagym software.

Virtuagym pros and cons

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As you can see, Virtuagym offers many features that come with benefits, but there are also some significant cons to consider. Let’s share our key findings.

Pros

• Comprehensive solution: Virtuagym offers a wide range of tools for fitness business owners and its app user friendly.
• Multi-platform: Mobile apps are user-friendly, and the ability to customize them with your branding is a plus.
• Strong engagement features: Virtuagym allows you to build communities, organize competitions, and interact with clients within the app.

Cons

• Jack of all trades: While Virtuagym offers many tools and features, trying to cover many use cases can make it challenging to excel in any area.
• Interface issues: The interface may take some time to get used to and could be more polished to provide a better user experience.
• Hidden pricing: Virtuagym doesn’t provide transparent pricing on their website, instead requiring potential customers to request a demo and quote. It can be frustrating if you’re looking for clear pricing information upfront.

Are you looking for gym management software but have decided that Virtuagym isn’t quite the right fit for your needs? 

Don’t worry. We will introduce some top competitors to Virtuagym, outlining their features, pros, and cons.

Virtuagym alternatives to consider in 2023

While Virtuagym has much to offer for fitness business owners, it’s not the only solution available on the market. 

In this section, we will introduce some of the best alternatives to Virtuagym that can help you manage your studio, engage with clients, and grow your business.

Gymdesk

Gymdesk is a robust gym management software that provides an all-in-one solution for HIIT and fitness studio owners who want to get serious about managing or growing their businesses.

Overview and critical features

• Membership management software – Gymdesk streamlines member management by replacing manual paperwork with digital records. It allows easy access to all critical member information from any device, ensuring your records are always up-to-date. Additionally, you can export member data when necessary.
• Billing software – Our billing system provides flexible payment options, including on-demand, scheduled, and recurring payments. You can use pay service integration with Stripe, Square and Authorize and process payments securely using debit cards, credit cards, and local payment methods. Additionally, you can resolve billing issues with automated email notifications for members and track your income using in-depth reports.
• Attendance tracking – Gymdesk facilitates tracking member attendance by allowing them to check in at your front desk or with their mobile devices. You can get insights on attendance and demographics through detailed reports, providing daily, weekly, and monthly data. It allows you to estimate foot traffic and identify popular personal trainers and programs.
• Point-of-sale software – It allows you to easily create an online store, accept payments, and simplify bookkeeping. With our POS system, you can sell gear at your studio, manage your products and inventory, accept payments through credit cards or cash, and export sales data.
• Marketing tools – Gymdesk provides marketing software to help you improve your outreach. You can acquire and nurture leads, boost your membership list using email and SMS automation, develop a referral rewards program, and inform members of current promotions or events.

Gymdesk advantages 

Gymdesk is a premium gym management software that stands out in the market thanks to the high value it delivers for its price.  

It provides a wide range of features comparable to other premium apps, making it an excellent choice for fitness studio owners who want to maximize their investment.

Let’s share some significant advantages.

Easy-to-use interface

Gymdesk has a sleek and intuitive design allowing fast and efficient navigation. The platform is self-explanatory, so you won’t need to spend time searching for basic features. 

Everything is where you would expect it to be, making it easy to use even for those with little to no experience using gym management software.

Advanced skill tracking

Gymdesk offers the ability to track the skills and progress of your gym members, giving you valuable insights into their training and development. This feature lets you monitor their progress and ensure they are on track to achieve their fitness goals.

Customizable workout plans

The Gymdesk workout planner empowers trainers to create tailored plans for their clients based on their unique fitness goals and requirements. It helps trainers provide more effective and personalized training programs, ultimately leading to better client results.

Mobile app

Gymdesk provides a mobile application to increase convenience and flexibility for members. 

It allows gym members to access their profiles, evaluate their workout plans, monitor their progress while on the go and stay on top of their fitness goals during the entire process.

Marketing and communication tools

Gymdesk provides a marketing suite to assist you in attracting, nurturing, and converting leads. The suite includes various features such as opt-in forms, email and SMS automation, and even the ability to create a fully SEO-optimized website.

Excellent customer support

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Gymdesk is a premium club management tool that provides excellent customer support. You can reach out using various channels, such as live chat, video call support, and email assistance. It ensures you can receive quick and helpful service whenever needed.

As you can see, Gymdesk provides all features you need to operate your HIIT and fitness studio successfully. All you need to do is start your free trial to access our platform.

Other Virtuagym alternatives

Gymdesk is an excellent alternative to Virtuagym that can support small business throughout the optimization process. However, there are a few other players in the market worth mentioning.

Mindbody

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Mindbody is another company that provides a comprehensive fitness center management solution. 

Their software allows businesses to manage staff, payrolls, memberships, schedules, and appointments. They even offer AI integration for front desk configuration. 

Mindbody aims to cover every touchpoint a client has with your business, from attracting leads to managing recurring payments and running the entire sales process.

However, there are also some downsides to using Mindbody. 

The pricing is only available upon request, and some of the most important features are only included in their best and most expensive plans, as we discussed in our Mindbody review.

Glofox

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Glofox stands out from other gym management apps because it focuses on helping your sales team grow your fitness business. 

It provides robust automation capabilities to create customized workflows to manage leads and improve conversions. 

Glofox also offers multiple ways to connect and contact potential leads, including custom forms and integrations with Facebook and Instagram to boost your marketing efforts.

However, Glofox’s pricing structure requires a quote request, which can be inconvenient. 

Additionally, when it comes to gym member management, Glofox falls short compared to other apps like Gymdesk, which offers more comprehensive features for day-to-day operations.

PushPress

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PushPress includes various tools, such as Core for gym management, Train for workout tracking, and Grow for promotional purposes. 

With PushPress, you can manage memberships, billing, hours tracking, scheduling, and merchandise sales. 

You can also create training programs and customize the mobile app with your brand’s elements. 

While PushPress offers a free plan for smaller fitness studios, it can be expensive for those with many staff members. 

Best practices for using Virtuagym

If you are not ready to switch from Virtuagym and believe it can still meet your needs, here are some tips to help you maximize its potential.

Use data analytics

Virtuagym has decent analytics capabilities. Dig deep into the numbers and see how to optimize activities to ensure that the most profitable classes are available at the best times. 

If you need help, read our guide on operating and growing a mobile fitness business.

Integrate with other tools

Integrating services like Google Fit or Fitbit enables your coaches to monitor clients’ progress more comprehensively, leading to a better overall member experience.

Take advantage of automation

Virtuagym has good automation capabilities, so you should take advantage of them. 

One example is setting up automation for client onboarding, which can significantly reduce the number of unnecessary questions from clients and save valuable time for your staff members.

Create a strong community

The community feature in Virtuagym is a valuable tool, and it’s essential to make the most of it. Using it for your fitness studio can foster a sense of community and make your business more enjoyable for online and offline interactions.

Provide excellent customer service

Providing excellent customer service is significant for any business, including gyms. 

Consider setting up a FAQ section for customers to receive immediate answers to common questions, which can help reduce support time and improve their experience.

Virtuagym review: Conclusion

Virtuagym is a solid fitness management software that offers a range of features for gym owners to manage their facilities, clients, and staff. 

However, it may not be the best fit for everyone.

If you’re looking for an alternative solution offering more flexibility, transparency, and specialized support for fitness businesses, Gymdesk is an excellent option. 

With our user-friendly interface, customizable features, affordable pricing, and excellent client success team, Gymdesk is the perfect all-in-one fitness management solution for gyms of all sizes.

So if you’re ready to streamline your gym operations and improve the overall experience for your clients, sign up for Gymdesk today and take advantage of our powerful features to grow your fitness business.

FAQs about Virtuagym

What does Virtuagym offer?

Virtuagym is an all-in-one gym management solution to help you run your fitness business. It can assist you with daily management, memberships, schedules, promotions, and sales. Please read the entire article to get complete details of the software.

What type of business is Virtuagym?

The Virtuagym team is a SaaS company that offers clients a robust gym management platform. In addition, they provide an app for employees and a dedicated fitness tracker.

Does the exercise app work?

Virtuagym offers a coaching app with templates, customizable exercises, and a decent exercise library to track workouts. However, other popular workout apps do a better job in this area. The best use case for Virtuagym is gym management.

How do I cancel my Virtuagym membership?

To cancel your Virtuagym membership, access their client support portal and follow the cancellation process. 

However, keep in mind that you need to initiate the cancellation at least two weeks before your monthly subscription expires or at least one month before your contract renewal date.

How can I migrate from Virtuagym?

The best way to migrate from Virtuagym to another gym management platform is to contact the customer support of the app you want to switch to. If you’re interested in transferring to Gymdesk, contact us today, and we will guide you through the process to ensure a seamless transition.