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CRM is no longer an optional investment in 2023. According to a report by Grand View Research, 91% of companies use one. Health clubs and fitness studios are no exception.
However, you shouldn’t use any CRM system you can find. You should opt for a custom solution that meets your needs and maximizes your investment.
For example, Gymdesk is a comprehensive platform that allows you to manage memberships, handle recurring billing and other payments, and track attendance. We also offer a POS system, marketing tools and premium-class customer support you can always count on.
Want to check Gymdesk out? Sign up now and start your 30-day free trial – you’ll have plenty of time to try our features.
Interested in other options? We’ve got you covered too!
In this article, we will explore the top five health club CRM software you can implement into your business today.
Let’s dive in.
Our Criteria for Choosing the Best Health Club CRM Software
Image source: Unsplash
We compared the five platforms using specific criteria. Let’s go through each one of them.
- Features and functionalities: When choosing a solution, we often look for various features and unique functionalities. It includes overseeing customer interactions, monitoring leads and sales, organizing payments, managing class schedules, using customer retention tools, and monitoring attendance.
- User-friendliness: If the platform’s interface is confusing and difficult to understand, it won’t matter how powerful or extensive it is.
- Pricing and cost-effectiveness: Money is a critical business factor, so we considered the pricing options and general cost-effectiveness of each solution.
- Customer support: If any issues arise with features, navigation, payments or related activities, the team responsible for the software should be able to offer prompt and dependable support.
- Integration with third-party tools: Whatever platform you choose, you need to be able to use it with your existing systems and tools.
- Current user reviews: It’s always good to know what other companies think, so we’ve also considered user comments on popular review sites like G2 and Capterra.
Based on the above criteria, let’s share a list of the best health club CRM software to help you streamline your business operations.
The Best Health Club CRM Software
We have compiled a list of what we consider to be the top five health club CRM software solutions in 2023. Let’s share our research.
1. Gymdesk
Gymdesk is one of the best gym management software that offers all the features you need to run your health club smoothly and efficiently.
You can manage memberships and billing, track member attendance, utilize a POS system to boost in-store profits, and optimize your marketing efforts with a ready-made website and online widgets.
If you are serious about managing or growing your health club, switch to Gymdesk today.
User rating
Gymdesk has a 4.8 rating on both G2 and Capterra.
Features list
- Membership management: You can use Gymdesk for gym member management. It generates digital records, which you can export. Our gym management system lets you access important information in one place and on any device you want without any manual paperwork.
- Billing management: Resolve billing issues before they become real problems by emailing your customers. You can also monitor your income in real-time, schedule payments, and set up on-demand and recurring transactions. Gymdesk supports debit cards, credit cards, and local payment methods.
- Attendance tracking: You can allow people to check at the front desk using a mobile device and easily track member attendance. You can also access monthly, weekly and daily reports with attendance data and identify popular professionals in your staff.
- Point-of-Sale software: You can set up a point-of-sale and sell gear in your venue or online for an additional source of income. Our gym point-of-sale software allows you to manage inventory, payment processing, and export sales data.
- Marketing tools: With our gym marketing software, you can effectively nurture leads and enhance your marketing strategies using referral rewards programs and SMS automation tools.
What makes this tool unique
Gymdesk is a premium solution with robust features for effectively managing your health club. Its powerful gym reporting software and analytics tool provide unparalleled insights into your club’s performance.
What’s more, Gymdesk offers a pre-built website you can use immediately, along with a range of convenient online widgets to improve your marketing efforts and attract new club members.
Integrations
You can integrate Gymdesk with Square, Stripe, Authorize.net, Kisi, Wix, and Zoom. Our platform supports Zapier integration, providing additional options to streamline your workflow.
Customer support
You can contact us using live chat or email. There’s also in-depth documentation available on our website.
Pricing
We provide five pricing plans, each tailored to suit the needs of businesses of different sizes:
- Micro Gym – $75 per month
- Small Gym – $100 per month, up to 100 members
- Medium Gym – $150 per month, up to 200 members
- Large Gym – $200 per month, up to 400 members
- Enterprise – a fully customizable plan for the largest of gyms
We also offer a 30-day free trial to test our features and see the platform in action before making any financial commitment.
Pros
- User-friendly interface
- Advanced skills tracking
- Customizable workout plans
- Personal trainers assessment
- Online and mobile platform access
- Marketing and communication tools
- Exceptional customer support
Cons
- Limited integrations
Transform your health club management with Gymdesk software. Sign up today and streamline your business operations!
2. Buz Club Software
Image source: G2
Buz Club Manager is a fitness business software created by Buz Club Software that helps you optimize your daily operations.
It includes accounting tools, membership management, a point-of-sale system and similar features. It comes as a part of a package that includes other systems.
User rating
Buz Club Manager has a 4.6 rating on Capterra.
Features list
- Accounting: The accounting module helps you handle billing and other financial and operational tasks such as attendance tracking, inventory management, etc.
- Member manager: Aside from general customer data, you can store other member information regarding allergies and include additional notes to create detailed customer profiles.
- Reporting and data mining: You can generate member data, track trends, and create forecasts.
- Food and beverage POS system: Buz Club Manager makes setting up an automated POS with food and beverages easy. It offers a touch-screen interface and credit book functionality and supports gift certificates and loyalty programs.
- Retail POS system: It works similarly to the option above but focuses on retail goods.
What makes this tool unique
One feature prominently advertised on the company’s website is the promise of personalized support for each client.
Integrations
There is no information about integrations on the official website.
Customer support
In case of problems, you can contact the company via phone or e-mail and receive personalized support.
Pricing
Buz Club Manager’s pricing is complex because the company offers several solutions in a package.
To access Buz Club Manager, you must invest in the Core Solution plan, which costs $799/month. You can also get Buz WebCommunicator as part of this package.
You can also choose the Premium Solution plan for $1199/month, which provides access to the Full Addon Library.
Pros
- Decent feature list
- One-on-one support for every client
Cons
- Some users complain about the online booking system and inconsistent reporting
- The user interface is outdated
- Only available in a package
- Expensive
- It doesn’t provide advanced features
3. CSI Spectrum
Image source: CSI Spectrum
CSI Spectrum is a platform for managing health clubs you can tailor to your needs and link to other systems provided by the same company.
User rating
CSI Spectrum has a 3.2 rating on both G2 and Capterra.
Features list
- Member profiles: Easy access to membership information
- E-mail and SMS messaging: A good feature for list-building and targeted communication
- Member management database: You can add leads directly to your database as “nonmembers” and create customized sale processes to help convert them into clients
- Account notifications: It gives your staff insights into member schedules and special offers for that specific person. Offers conversation starter ideas
- Facility access technology: A 24/7 automated customer access to your venue
- Point of sale: It works on any device connected to the Internet
- Class and program schedule: You can easily schedule and organize classes and programs in your health club
- Attendance tracking: Instructors can track member attendance easily
- Automation: It automates some scheduling tasks and recurring discounts
- Reporting and analytics: It provides more than 75 customizable report types. You can access dashboards on any device with a web browser
What makes this tool unique
The account notification feature seems practical, with customized promotions, loyalty programs, and even conversation starters to help your staff break the ice.
Integrations
The website doesn’t mention any integrations, and review site users complain about being unable to connect the platform to other systems.
Customer support
You can contact the company via email or phone.
Pricing
CSI Spectrum doesn’t provide pricing information on the website.
Pros
- Account notifications
- Automation
Cons
- Average-to-bad reviews
- No pricing information
- No integrations
4. Zenoti
Image source: G2
Zenoti is a cloud-based software management solution for fitness, beauty, health club and wellness businesses. It’s an all-in-one solution you can integrate with many other systems.
User rating
Zenoti has a 4.2 rating on G2 and a 4.4 rating on Capterra.
Features list
- Analytics and reporting: It provides an overview of essential business data, financials, staff information, inventory, etc.
- Appointments and booking: A seamless, online and in-store booking system
- Billing and payments: With its gym billing software, you’ll get easy-to-use checkout that supports contactless payments
- Business management: It allows you to manage various day-to-day operations in one place
- Employees and payroll: You can coordinate and manage commissions and payments for your team
- Feedback and reviews: It gives you handy feedback tools to get a glimpse into what users think of your business, what they like and dislike
- Marketing and sales: It includes branded touchpoints and tracking marketing campaigns
- Mobile support: Customers can connect and handle bookings, check-in, and payments via mobile devices
- Rewards and loyalty programs: You can create customized rewards and offers for the club members
What makes this tool unique
Zenoti helps you handle employee payment processing and membership administration in one place, optimizing your financial management.
Integrations
You can integrate Zenoti with Shopify, Worldpay, Ezypay, Okta, Plutus, Payment Express, eGHL, CME, and Checkout.com, among others. The tool also offers Zapier integration.
Customer support
Zenoti offers self-help and online training portals. The company also provides 24/7 support via phone, email and SMS.
Pricing
There is no pricing information on the website.
Pros
- Plenty of integration options
- Employee payments
- Useful automation, including check-ins and checkouts
Cons
- No pricing information is available
- Users complain about software bugs
- Not very user-friendly according to user reviews
5. Eversports Manager
Image source: Software Advice
The Eversports online marketplace includes a fitness management system called Eversports Manager. It offers helpful features such as live streaming and supports extensions that allow further customization.
User rating
Eversports Manager has a 4.5 rating on G2 and a 4.7 rating on Capterra.
Features list
- Class management: It offers an easy way to manage classes and personal training sessions with templates and synchronization between different platforms
- Online scheduling: It provides an app or integrated calendar with online booking and an option to share bookings on social media and in marketing materials
- Customer and teacher management: You can build customer profiles and teacher accounts and manage your clients and staff members using one platform
- Reporting dashboard: It lets you track necessary business data
- Marketing tools: You can use them for event management, aggregator integration, automated messages, retention campaigns, customizable discounts and promotions, etc.
- Financial management: You can customize products and services, automate payrolls, and handle payments securely using well-known payment methods
- Bookkeeping: The platform makes bookkeeping quick and easy
- Live Streaming: Eversports Manager allows you to live stream classes to extend your reach and generate additional revenue
What makes this tool unique
The extension system provides various features and options, some free while others require payment. The live-streaming feature is practical and helps you expand your business opportunities.
Integrations
The website only mentions integration with Mailchimp, Zoom, and aggregators like ClassPass, GymPass, and MyClubs/Onefit.
Customer support
Eversports Manager offers a short, simple FAQ section. You can contact the company via email.
Pricing
Eversports Manager offers five pricing plans:
- Light – basic features, up to 49 bookings per month for €49/month
- Starter – all features, up to 199 bookings per month for €69/month
- Accelerate – all features, up to 599 bookings per month for €105/month
- Professional – all features, up to 1499 bookings per month for €149/month
- Champion – all features, 1500+ bookings per month for €205/month
Pros
- Extensions
- Live streaming functionality
Cons
- It’s mostly focused on yoga and pilates businesses
Best Health Club CRM software: a Short Overview
Since we covered all the essential information about our selected tools, let’s summarise their most important features.
Conclusion: The Best Health Club CRM Software
If your health club doesn’t require a CRM system at the moment, it will become essential as your client base grows.
Numerous fitness management software solutions are available, each with different strengths and drawbacks. However, Gymdesk is the standout option.
Our platform provides all features to assist you with membership and billing management and tracking club member attendance, among other tasks.
Additionally, Gymdesk offers a convenient POS system to help you boost your sales and a website builder and widgets to expand your acquisition efforts.
With our gym and martial arts management software, you will have all the tools you need to run your business effectively, including a user-friendly interface, transparent pricing, and top-notch customer service.
Are you interested in trying out our great gym management software?
Sign up and take advantage of our 30-day free trial!
FAQs About Gym Management Software
Here are answers to common questions regarding gym management software you can find online.
What is gym CRM software?
It’s a specialized customer relationship management solution for the health and wellness industry.
Do gyms use CRM for membership management?
Many fitness centers use CRM software for membership management. It helps gyms efficiently manage their membership base, track member information, handle billing and payments, schedule appointments or classes, and provide personalized services to members.
What is club management software for fitness businesses?
Club management software is a system that helps you manage various aspects of your day-to-day operations: memberships, scheduling, finances, communication, etc. It streamlines administrative tasks, improves member communication, and enhances customer experience.
For more information, read our guides on
Is Glofox free?
No, Glofox is a paid solution. The pricing details aren’t available on the website – you must leave your contact data to get them.
