Podcasts

Interviews with gym owners, fitness marketers and industry insiders about how to build a better fitness business.

4 steps to complaint resolution in your gym or fitness business

Gyms

4 Step Process to Handle ANY Member Complaint in your Gym

Our hero today is Hank Ebeling, a long time gym owner and a service expert. In this episode, he reveals to us his 4 step process for dealing with any customer complaint. Communication can sometimes get heated between staff and members, and both you and your employees need to know how to manage that productively. […]

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